FAQs
What is a Not At Fault claim?
1
A Not At Fault claim applies when you are involved in a car accident where the other driver is responsible. NAFC manages your claim, recovering all costs from the third-party insurer, so you don’t pay anything out-of-pocket.
Do I have to pay an excess?
2
No. With NAFC, all costs are charged to the at-fault driver’s insurer, so you don’t pay an excess, and your no-claims bonus remains safe.
Can I get a replacement vehicle?
3
Yes. We provide a like-for-like replacement vehicle while your car is repaired, matched to your car’s make, model, and features, with no cost to you.
What if my car is a total loss?
4
If your vehicle is deemed a total loss, NAFC handles the valuation process to ensure you receive a fair market price, with all costs covered by the third-party insurer.
Wide Range of Fleet
When dealing with insurance directly, you’re often provided with a standard replacement vehicle. At NAFC, we go further, offering a like-for-like vehicle, and in some cases, even a better model than your own. With a combined fleet of over 2,000 vehicles, including cars, utes, vans, motorcycles, and scooters, we ensure you get a replacement that suits your needs, all at no cost to you.